Telephone payments & Customer Service

Customers are encouraged to conserve fuel and help keep Cedar Hill clean by making utility bill payments using a method not requiring a vehicle trip. Note: If your service has been disconnected or if you have received notification that your service is to be disconnected, you MUST call 469-272-2931, option 4 or email ubilling@cedarhilltx.com after your payment has been processed to restore service or to ensure uninterrupted service.

Virtually all utility related business can be handled remotely including start/stop service (residential water service) (commercial water service), online bill payments, and account or service related questions online, through email or by phone at 469-272-2931. The main menu has four (4) options:

 PRESS 1 - To continue in Spanish

 PRESS 2 - To make a payment

 PRESS 3 - (Commercial Accounts) To be connected to Waste Management, the city's exclusive trash provider.

 PRESS 4 - (Residential Accounts) To speak to a customer service representative regarding the options below:

                For an additional cart or cart repairs

                For utility account inquiries

Customers experiencing any difficulty with the phone system (including wait times in excess of 5 minutes) should report their difficulty with date and time they called into Utility Services via email at ubilling@cedarhilltx.com.