The primary function and intent of Animal Services is to provide protection for the health, safety, and welfare of people and animals within the city. Animal Service Officers are responsible for responding to emergency and non-emergency situations concerning animals within the city and enforcing related state and local statutes. Every effort is made to humanely apprehend animals that have become a nuisance or a threat to any citizen. Impounded animals are taken to the Tri-City Animal Shelter.
All calls for Animal Services are handled through the dispatch center by dialing 911 or (972) 223-6111. Emergency calls are handled 24-hours a day, and non-emergency calls are handled during the on-duty hours of the animal service officers.