Please congratulate Roberto Garcia, IT Analyst, for his selection as employee of the 1st quarter of fiscal year 2017 - 2018! Roberto has been with the City since 2013. He began as a part time technician and was promoted to the full time position of IT Analyst in 2014. While the primary focus of his position is to support public safety operations within the Police and Fire department, Roberto is always willing to assist throughout the City as well.
Recently, computers within the Police Department and Government Center were attacked and infected by computer viruses. Roberto worked day and night to resolve the issues at hand, without much rest, until he was confident that everyone was up and running again with the appropriate technology to do their job. During this time, Roberto never complained. Instead, he kept the positive attitude he is known for.
To Roberto, customer service always come first. Since his position primarily supports public safety efforts, most issues that arise related to technology are a high priority. With high stress levels related to emergency operations, Roberto handles every incident or issue with the utmost understanding and patience. He keeps a level head to ensure the issue is appropriately resolved, while giving the employee(s) he is assisting his undivided attention.
For these reasons, and so many more, we are proud to honor Roberto as the Employee of the 1st Quarter! Thank you, Roberto, for your service to the City of Cedar Hill!