The City offers leak adjustments to customers under certain circumstances to encourage repair of the leak and to limit the amount of wasted water. When requested by the customer, the Utility Services Department will adjust a water bill upon presentation of a paid plumber’s statement/receipt and a detailed written statement prepared by the customer which indicates:
• The leak has been repaired
• The type of repairs made
• The water leak was not reasonably detectable from the surface (The Customer Service Representative may request additional information before determining if a
water leak was reasonably detectable based upon the facts presented.)
A customer may receive only 1 leak adjustment during a 12-month period.
If the request for adjustment is approved, the authorized adjustment will be up to 1/2 the total amount of the largest bill in the previous 3 months less the customer’s normal water usage (for example: normal monthly usage is 10,000 gallons, with leak of 20,000 gallons, the adjustment will be for amount equivalent to 5,000 gallons).
Adjustments will be made after the customer’s consumption has returned to normal usage. Seeing that consumption has returned to normal usage may take a full billing cycle and depending on the timing of the customer’s request, and the adjustment, if approved, may not be applied for up to two (2) months.