The Utility Billing Department will adjust a bill only if a customer presents a paid plumber’s statement/receipt and a detailed written statement prepared by the customer which indicates:

·        The water leak was not reasonably detectable from the surface

·        The leak has been repaired

·        The type of repairs made

The Customer Service Representatives may request additional information before determining if a water leak was reasonably detectable based upon the facts presented.

A Customer may receive only one (1) adjustment during a twelve-month period.

The Utility Billing Department will adjust the amount up to one-half the total amount of the largest bill in the previous three (3) months (ex: normal usage 10,000 gallons, with leak 20,000 gallons, the adjustment will be for 5,000 gallons).

Adjustments will be made when your consumption is down to your normal usage (that may take a couple of months since we bill a month behind)

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You are still responsible for the balance owed on the account prior to the adjustment.