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1. How can I report power outages?

You should call Oncor at 888.313.4747. Or visit Oncor.com to report and see when power is expected to be restored. Calling the city will not help.

2. Can I pay my water/sewer bill by automatic bank draft?

Yes. Visit the link to pay automatically each month by bank draft. Link...

3. Will the 9-1-1 Call Center monitor my alarm system?

Yes, Cedar Hill offers an alarm monitoring service in conjunction with our emergency 911 call center. Because your alarm reports directly to the 911 dispatch center, emergency services respond more quickly. This service is competitively priced at $25 per month, with the first 3 months free and no long-term contract. For more information see the link below or call 972.230.5248 More...

4. How do I report a streetlight outage?

Report streetlight outages at www.oncorstreetlight.com or call toll-free 1.888.313.4747. Report streelight online...

5. When is trash/recycled material picked up?

Trash/recycled material is picked up on the same day, weekly. Visit the link below for a map of collection days. Pickup is from the alley, if available, or the curb. Please place the recycle cart (yellow lid) within three feet of the curb or alley. No sorting is necessary.
If you have a problem or question related to trash/recyled material collection, please visit the link or call the City (during business hours) at 972.291.5100 x1003.
Recycling/trash days, etc....

6. What if I have items bigger than the normal trash?

Bulky Items
On your weekly trash/recycling collection day you are allowed to set out 1 additional bulky item or 4 bundles of brush.

Bulky items are defined as:
appliances, furniture, carpet, mattresses, furniture and
fence sections (cut to 4 ft. width with no concrete).

Refrigerators, ice makers, freezers and window air conditioners must be tagged by a licensed technician as free of Freon.

This service does not include construction material, tires, automobile batteries or other parts, dead animals, hazardous waste or livestock stable matter of excessive weight or volume.

Yard trash and leaves will be picked up if in plastic bags. Tree limbs must be bundled, no longer than 4 feet in length and not exceeding 50 pounds each. If there is a large amount of limbs, a special pick-up must be coordinated with Waste Management at 972.315.5400.

7. Is there a homeowners association for my subdivision?

Many but not all subdivision have homeowners associations.

To find out if there is an association in your neighborhood call Neighborhood Services at 972.291.5100 ext. 1084.

8. My electricity is out! Who do I call?

Oncor and Hilco Electric Coop provide electricity to homes and businesses in Cedar Hill. Check your electric bill to see which is your provider.
If you lose power, contact Oncor at 1.866.797.4839 or Hilco at 1.800.338.6425 at all hours.
You can report an outage online at Oncor.com.
Even if you believe your neighbors will call in a power outage, go ahead and call for your address.

The City does not maintain or restore power lines. Do not call the City to report power outages.
If there are downed power lines, call 911 and keep people away from the lines.

Oncor, the electricity transmission company that serves most consumers in Cedar Hill, has introduced a new website (stormcenter.oncor.com) where consumers can see a map of outages that have been reported, see how many people are affected and get an estimated time when power will be restored.
The site is also available from Oncor.com by clicking Power Restoration. On the Oncor.com mobile site just click on Outage Map.
Oncor outages...

9. Can you make my neighbor mow their grass?

Yes, City Ordinance requires that weeds and grass be maintained at a height not exceeding twelve (12) inches. Call Code Enforcement to request an inspection at 972.291.5100 ext. 1094.
Or click the "Access Cedar Hill" button on the home page of the City website and click on "Code Enforcement" to request an inspection. This service is available 24/7.

10. How safe is Cedar Hill?

According to the latest Crime Index information compiled by the Texas Department of Public Safety, Cedar Hill is one of the safest communities in Dallas County, ranking 8th out of 23 communities in the county.

11. How do I report a pothole?

You can report a pothole using the "Access Cedar Hill" button on the home page of the City website.
Or call 972.291.5126 with complete information about the location and size of the pothole.
If it is an after-hours emergency, please call 972.780.6643 and explain the nature of the problem.

12. How do I get a library card?

Any Texas resident may have a library card free of charge (with a Texas driver's license and proof of address which includes a rental or lease agreement, voter's registration card, car insurance, and/or utility bill, etc).

Library cards are available for a fee to individuals not in the above categories. You only need a card to check out materials. Fees are $20 for one year.

13. Does the Tri-City Animal Shelter Microchip animals?

All animals adopted or reclaimed from the Tri-City Animal Shelter & Adoption Center will be required to be microchipped. The fee for this is $25 and includes free registration with the national microchip company, AVID.

A microchip is a permanent form of identification, as long the chip is registered, and the registration is kept up to date. The registration information will be filled out prior to leaving with the pet and the shelter will mail it in to the company.

The goal of requiring the pets to be microchipped is twofold:

Increase the number of pets that are reunited with their owners
Increase the responsibility of pet owners who continue to allow their pets to run at large.

If you have any questions about microchips, please feel free to contact the shelter at 972.291.5335.

14. Do I need a permit to replace my fence?

Yes, a permit is required for a new fence and when replacing more than 50% of an existing fence. Permit forms are available at the link below or from the Planning Dept., 2nd floor of the Cedar Hill Government Center at 285 Uptown Village. A $25 fee is required when the form is filed with the Planning Dept. More information on fences is available at http://www.cedarhilltx.com/index.aspx?nid=381 or call the Building Inspection Department at 972.291.5100 ext.1090. Permit Application.

15. How do I file an open records request?

Open records requests must be made in writing by letter, email or fax to the attention of the City Secretary.
Mail: City Secretary, Government Center, 285 Uptown Blvd., Cedar Hill TX 75104
email: lyn.hill@cedarhilltx.com
fax: 972.291.5307 Open records request info