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Frequently Asked Questions
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The following is a list of questions frequently asked by citizens. You may search for specific words or phases, or shorten the list by selecting a specific category.
Administration
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Copies of City ordinances are available from the City Secretary's office in City Hall. City Ordinances are also available
online
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Agendas are posted in City Hall and on the City website 72 hours before all meetings.
City Council Agendas
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Open records requests must be made in writing by letter, email or fax to the attention of the City Secretary.
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Animal Shelter
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Animal Shelters can be difficult places for some people to go because of the barks, smells, and it is often very busy. You will see animals that are available for adoption and those that are not. Our staff will have plenty of information for you to help you through the process of adopting a new pet or finding a lost pet.
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You must be 18 years old and have a valid Texas Driver’s License. The adoption fee is $75. You must sign an agreement to have the animal spayed or neutered, and to have it vaccinated for rabies. All adopted animals must also be microchipped.
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First of all, look at your lifestyle. Is it fast paced or laid back? Are you allergic to cats and/or dogs? Do you live in a house with a backyard or perhaps an apartment? These are just a few things that you should consider before adopting an animal.
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Initially we hold animals for a minimum of 72 hours. After that time they are evaluated for adoption. Once an animal goes up for adoption we try to hold on to him as long as possible. There is, however, no set amount of time that any animal will stay available for adoption.
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As of October 1, 2007, all animals adopted or reclaimed from the Tri-City Animal Shelter & Adoption Center will be required to be microchipped. The fee for this is $25 and includes free registration with the national microchip company, AVID. A microchip is a permanent form of identification, as long the chip is registered, and the registration is kept up to date. The registration information will be filled out prior to leaving with the pet and the shelter will mail it in to the company. The goal of requiring the pets to be microchipped is twofold: Increase the number of pets that are reunited with their owners
Increase the responsibility of pet owners who continue to allow their pets to run at large. If you have any questions about microchips, please feel free to contact the shelter.
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There is no guarantee that an animal will go up for adoption. Evaluation can take several days and animals can not be evaluated until their stray hold is up. Some animals will not be evaluated for the adoption program at all if they show any signs of aggression.
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Baby Moses
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You may take your baby to any hospital, fire rescue station, or emergency medical technician (EMT) in the state of Texas.
Please remember that it is VERY important to give your baby to a person working at one of these facilities. That is the best way to care for your baby.
People working at these facilities usually have some form of visible identification.
Tell the person that you want to leave your baby at the Safe Baby Site.
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You can take your baby, up to 60 days old.
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The intent of Baby Moses law is to provide a responsible alternative to desperate mothers.
The first days of a newborns life are the most critical, and most likely the time that immediate medical attention is required.
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The people at the Safe Baby Site where you choose to leave your baby may provide you with a voluntary form to fill out that is used to provide medical information for your child. This is NOT an attempt to try to find out who you are. This information will be put in your baby’s records, and may help answer health questions in the future.
The Safe Baby Site may offer to give you some referrals and help lines that you may want to call in the future if you want to speak with someone about what you have been through.
Voluntary Health Form
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The police will not be called if your unharmed baby (60 days old or less) is brought to a hospital, fire rescue station or EMS station and given to a person who works there.
If you leave your unharmed baby at a hospital, fire station or with an EMT, you will not be prosecuted for abandonment or neglect.
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If you leave your baby at a fire station or with and EMT, they will give the baby immediate medical care and then transport the baby to the closest appropriate hospital.
The hospital will take care of any additional medical needs that your baby may have.
The Texas Department of Protective and Regulatory Services (TDPRS) will then take custody of your child.
After the legal responsibilities are fulfilled by TDPRS, your baby will be placed with caring family.
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Building
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No permit is required, however, there are regulations. Please call the Building Inspection Department at 972.291.5100 ext. 1090.
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You can call Perin Warren at 972.780.8573.
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Citizens Fire Academy
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Well, now's your chance!
Come learn how your Cedar Hill Fire Department prepares for life-threatening emergencies and learn about all the many services our trained emergency professionals provide to the citizens of Cedar Hill.
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This program is designed for people who have a genuine desire to learn about the daily life of firefighters, who want to increase fire and life safety awareness, and who wish to increase the awareness of the services provided by the Cedar Hill Fire Department.
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Anyone who is at least 18 years old, who lives or works in Cedar Hill, and has never been arrested or charged with any crime. Selection of students will be made by application
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Yes, during the 3rd week of class you will be able to sign up to ride-out with on-duty personnel to emergency and non-emergency calls. If you pick a good time slot you will even get a chance to sample some cooking, Firefighter style. Remember that all students, while on calls, will be observing ONLY.
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There is no charge to participants. All materials, along with CFA T-shirt, are provided.
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Classes meet one evening per week for 10 weeks. Each class is three hours in length. (6:30 pm till 9:30 pm)
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NO, there will be some materials that will be discussed in the classroom; however there will be plenty of demonstrations and hands-on activities in which you will be encouraged to participate outside the classroom.
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A variety of instructors are used from the Firefighters on shift all the way up to the Fire Chief.
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Graduates are encouraged to join the Alumni Association, and participate in meetings that inform you of upcoming events. Members will work with the CHFD on local civic events and assist with various programs.
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Code Enforcement
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No, vehicles must be parked on an improved surface, concrete, in the front or side yard.
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Yes, City Ordinance requires that weeds and grass be maintained at a height not exceeding twelve (12) inches.
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A permit is not required for a garage sale. Garage sale signs also do not require a permit, but can only be placed on the property where the garage sale is being held.
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Economic Development
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Projects are considered on a case-by-case basis, but must positively impact the City through job creation and/or capital investment. Call 972.291.5132 for more information and/or to schedule an appointment. For smaller businesses, the Business Incentive Grant program is available through the Cedar Hill Chamber of Commerce website (www.cedarhillchamber.org).
Cedar Hill Economic Development Corporation
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The most comprehensive and up-to-date information about Cedar Hill will be available February, 2008 on the Cedar Hill Prospector website (www.cedarhillprospector.com) This interactive website will generate four different reports for you to use in your analysis:
• Demographic
• Consumer Expenditure
• Business & Workforce
• Employment Wages
Until then, you will find useful demographic information on our website (www.cedarhilledc.com). We also have demographic information we can email or mail to you. Please contact our office at 972.291.5132 for more information.
Cedar Hill Prospector (February 2008)
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Cedar Hill properties (including broker contact information) are currently listed on the Cedar Hill Economic Development website (www.cedarhilledc.com) but will be available on the new Cedar Hill Prospector website (www.cedarhillprospector.com) when it launches February, 2008. One of the features on the new Prospector site is interactive maps. Select a property of interest and the map will calculate the types of businesses that exist within a certain distance from that property.
Cedar Hill Prospector (February, 2008)
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On the Cedar Hill Economic Development Website (www.cedarhilledc.com), a static zoning map, thoroughfare map, business park map and traffic count map are available. When Cedar Hill Prospector (www.cedarhillprospector.com) launches in February 2008, interactive maps will be available. These maps will display geographic information such as the locations of streets, highways, freeways, cities, counties, bodies of water, rivers, railroads, points of interest, major educational facilities and parks.
Cedar Hill Prospector (February, 2008)
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Finance
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For accounts located in Dallas County, checks should be made payable to David Childs, Dallas County Assessor-Collector and sent to the following address: Dallas Central Tax Office
P.O. Box 139066
Dallas, Texas 75313-9066
The County Tax Office physical address :
2949 North Stemmons Freeway
Dallas, Texas 75247
Dallas County has several Branch Offices where payments are accepted.
Their hours of operation are from 7:00 am – 5:00 pm, Monday – Friday,
except for Holidays.
Branch Locations: Duncanville 100 E. Wheatland Rd. 75116
Farmers Branch 2436 Valley View Ln. 75234
Garland 675 W.Walnut 75040
Grand Prairie 525 W. Hwy. 303 75050
Irving 530 N. O’Connor Rd. 75060
Mesquite 210 W. Grubb 75149
North Dallas 10056 Marsh Ln. 75229
Oak Cliff 408 S. Beckley 75203
Richardson 516 Twilight Trail 75080
Dallas Central Appraisal District Website
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Property taxes are collected by Dallas Central Appraisal District except for accounts that are City of Cedar Hill but located in Ellis County, which are collected by Ellis Central Appraisal District. The contact information for Ellis County Appraisal District:
Website
972.937.3552
1.866.348.3552 The contact information for Dallas Central Appraisal District:
Email
214.631.0910
214.631.0520
Dallas Central Appraisal District Website
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For accounts that are City of Cedar Hill but located in Ellis County make checks payable to Ellis County Tax Assessor and send to the following address: Tax Assessors Office
PO Drawer 188
Waxahachie, TX 75168 The contact information for Ellis Central Appraisal District:
Email
972.937.9807
1.866.348.3552
Ellis Central Appraisal District Website
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It is a request for a taxpayer’s identification number and certification. The Purpose of the form:
A person or company that is required to submit information to the IRS must get a vendor’s correct taxpayer identification number (TIN) to report, for example, income paid to that vendor, real estate transactions, mortgage interest the vendor paid, acquisition or abandonment of secured property, cancellation of debt, or contributions the vendor made to an IRA.
IRS web site
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Your property is actually taxed by the City, school district, county and special districts (the taxing entities). They calculate the amount of tax you owe, send you the tax bill and collect the tax payments. The Dallas Central Appraisal District appraises property in Dallas County and parts of surrounding counties in order to determine the value of your property. This value is, in turn, used by the taxing entities in calculating your property taxes. Your property tax amount is calculated by taking the market value (as determined by the appraisal district) and subtracting any appropriate exemptions (granted by the appraisal district) to determine the taxable value, then multiplying this taxable value by each applicable taxing entity's tax rate.
Dallas Central Appraisal District
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Yes, you may obtain copies by calling the Budget Analyst at 972.291.5100 ext. 1064
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Fire Department
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EMS Chief Kevin Cunningham is the designated contact for EMS records. You can reach him Monday - Friday from 8:00 am - 12:00 pm, 1:00 pm - 5:00 pm at 972.291.1011.
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The Cedar Hill City Council passed Ordinance 2002-127 on November 12, 2002, effective immediately, which prohibits all outdoor open burning except for approved TNRCC commercial trench sites. Commercial trench sites approved by TNRCC must also have a permit issued by the Fire Marshall's Office, which may include further restrictions. This does not prohibit campfires in an approved fire-ring (state park), barbeque grills, masonry patio grills, chimeras, etc.
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The Ambulance Subscription Program provides emergency ambulance service for your household for $60.00 per month.
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ELF & Friends, is a program that is operated by the Cedar Hill Professional Fire Fighters Association and the Cedar Hill Police Association. This program helps provide Christmas gifts for children up to the age of 15 and for Senior Citizens 62 and older. Applications are taken at the Police Store Front, 108 W. Belt Line Rd. on Friday's & Saturday's from 9:00 AM until 2:00 PM, starting October 17, 2008 until November 22, 2008. Qualifications: 1. Applicant must have a current Texas Drivers License with their Cedar Hill address. The applicant must live in Cedar Hill. 2. The applicant must show proof of residency, with a lease or utility bill, not a cell phone bill. 3. The applicant needs a report card for each school age child, or a birth certificate for each non-school age child. The children must attend Cedar Hill schools. 4. The applicant must show proof of income, with a recent check stub and last years income tax return. We will use the HHS 2008 Poverty Guidelines plus 125% to qualify applicants.
Health Human Services
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Fire Prevention
Home page
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A permit is not required for a garage sale. Please place garage sale signs only on the property where the garage sale is being held.
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Recycled material for the entire city is picked up on Wednesdays. Pickup is from the alley, if available, or the curb. No sorting is necessary. Please place the bin within three feet of the curb or alley. Recycle bins may be purchased in Utility Billing Department for $6.00 each.
More information about recycling/trash, etc....
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Cedar Hill residents may dispose of one bulky item or four bundles of brush on any garbage pickup day. By definition, “bulky items” would include stoves, water tanks, washing machines, furniture and other waste materials.
Refrigerators, icemakers, freezers, and window air conditioners will also be picked up, but they must have an attached certificate from a technician certifying that Freon has been removed from the appliance. Items that can not picked up as bulky items are construction debris, dead animals, hazardous waste or livestock stable matter of excessive weight or volume. Yard trash and grass clippings will be picked up if in plastic bags. Tree limbs must be bundled, no longer than 4 feet in length and not exceeding 50 pounds each. If there is a large amount of limbs, a special pick-up must be coordinated with Waste Management at 972.315.5400.
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Yes, Cedar Hill offers an alarm monitoring service in conjunction with our emergency 911 call center. Because your alarm reports directly to the 911 dispatch center, emergency services respond more quickly. This service is competetively priced at $25 per month, with the first 3 months free and no long-term contract. For more information see the link below or call 972.230.5248
More...
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Enjoy our air-conditioned facilities and check out this list of special programs and classes.
More...
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No permit is required, however, there are regulations. Please call the Building Inspection Department at 972.291.5100 ext. 1090.
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Many but not all subdivision have homeowners associations. To find out if there is an association in your neighborhood call 972.291.5100 ext. 1084.
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Report streetlight outages online or call toll-free 1.888.313.4747.
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Call 972.291.5126 with complete information about the location and size of the pothole.
If it is an after-hours emergency, please call 972.780.6643 and explain the nature of the problem.
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Visit the Zula B. Wylie Library at 225 Cedar St.
Anyone in the following categories may have a library card free of charge (with driver's license and proof of address which includes a rental or lease agreement, voter's registration card, car insurance, and/or utility bill, etc):
1. Residents or owners of real or personal property in the City of Cedar Hill, Texas
2. Employees of the City of Cedar Hill, Texas and employees of CHISD
3. TexShare card holdersLibrary cards are available for $20 a year to individuals not in the above categories. You only need a card to check out materials. You may use materials in the library for free.
Visit the Library online
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Human Resources
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We have our avaliable jobs posted on this site. Access them by clicking on the following link.
Current Job Listings
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After an application is submitted, it is forwarded to the hiring manager. Those applicants chosen for an interview will be contacted by the hiring mananager. Please allow 4 weeks for this process to be completed.
To download an application:
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Please explore the below link.
More...
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You may submit an application online, fax it to 972.291.5191 or bring or mail it to 502 Cedar Street, Cedar Hill, TX 75104.
To download an application:
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Each job opportunity requires a separate City of Cedar Hill application to be submitted to Human Resources. Applications may be obtained at City Hall located at 502 Cedar Street or can be downloaded from this website. Completed applications can be submitted in person to City Hall, faxed to 972.291.5191 or mailed to:
City of Cedar Hill
P.O. Box 96
Cedar Hill, TX 75106
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You will receive a post card letting you know that your application was received. Once the position closes, the hiring manager will review all applications and call you if you are chosen for an interview. Once a position has been filled, you will receive a letter by mail. Please wait at least four weeks before calling to check on your application status. After that time, you may contact the Human Resources office at 972.291.5100 ext 1050.
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The minimum age to work at the City is 18 if the position involves use of hazardous equipment or chemicals. There are a limited number of positions available at the City's pool and Recreation Center during the summer months that have a minimum age requirement of 16.
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Library
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Anyone in the following categories may have a library card free of charge (with driver's license and proof of address which includes a rental or lease agreement, voter's registration card, car insurance, and/or utility bill, etc):
1. Residents or owners of real or personal property in the City of Cedar Hill, Texas
2. Employees of the City of Cedar Hill, Texas and employees of CHISD
3. TexShare card holdersLibrary cards are available for a fee to individuals not in the above categories. You only need a card to check out materials. Fees are $20 for one year. You may use materials in the library for free.
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Yes, the library currently has 16 public-use computers. If you have a valid Zula B. Wylie Library card and sign a Computer Use Agreement, you can access the Internet. The computers are reserved on a first-come, first-served basis and can be used in one hour increments Non-residents may purchase a Public Access Computer (PAC) card for $2. The PAC card is good for a year. Please call 972.291.7323 if you have questions.
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Books and materials not owned by the Zula B. Wylie Library may be available through the Interlibrary Loan process. This service is available at the Reference Desk. Interlibrary Loan is not an instant service and can take anywhere from 2 to 6 weeks (on average) to receive an item from another library. When the item you requested is received, you will be notified and have 3 days to pick up the item. There is a $1.25 postage fee applied to each item that you request. For more information, please contact Diane Rayburn at the Reference Desk 972.291.7323 or by email.
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The CHISD offers classes. Contact them at 972.291.1581 or visit their website. The library carries study guides GED exams.
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We do not have a public address system and in order to respect the privacy of patrons we cannot track down a person.
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Municipal Court
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Read and follow the instructions on the back of the blue copy of the citation given to you by the officer.
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Call jail information at 469.658.3081. The City of Cedar Hill uses the Tri-City Jail located at 714 E. Belt Line Road in Desoto.
DeSoto
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Call the local Driver License Customer Service Bureau, 469.272.9301. It is located at 116 W. Belt Line Road, Suite 2 in Cedar Hill.
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