We want you to be in control of your water consumption and water bill. Upgraded tools are now available to make that possible. Goal: No customer sticker shock when the bill shows up.With the enhanced, and just released FATHOM U2You™ Customer Portal and smart phone app, you can monitor and manage your consumption and bill amounts. Monitor daily, weekly, monthly and trend consumption, set threshold levels for text or email alerts and pay utility bills all online. And it's so easy to get started!
Step 1 Register or Log In to the PortalGo to: https://cedarhill.u2you.gwfathom.com and log in to the FATHOM Customer Portal. Registration is simple and gives you access to the full array of tools including usage history. (Note that you can pay your utility bill without registering or logging in by clicking on "Pay Now" on the page). If you previously registered on the old site, use the same log-on credentials you used previously for the portal. The new portal uses an email based login and gives you the opportunity to reset your password via email if needed.
Step 2 Use the Tools
Once registered and logged in, your home screen should show water consumption data for your specific account. By clicking on "Fathom Charting", you can toggle through the viewing options, show your consumption monthly, daily or hourly. This data can be downloaded for further analysis if desired.
Step 3 Get Email or Text Alerts on Your Usage
You can set "Threshold Alert Settings" for your house, up to 100,000 gallons, by using the slider bar on the page. Once you set your "Threshold Alert Setting" limit, you can request automatic messages to be sent either by email or text when that limit is exceeded or if the system detects a leak. You are empowered to control your consumption in real time, to manage your spending and conserve water. Want these same tools on your smart phone?
They are available for iPhone users through the Apple Store, or for Android users through the Google Play store. If you've downloaded the old app, delete it, then download FATHOM U2You™ Mobile to your phone. All the tools described above are available in the enhanced phone app.
Step 4 Sit Back and Relax - You're in Control
Now, residents of Cedar Hill can sit back and relax this summer knowing they are in total control of their water consumption and costs through FATHOM U2You™ Customer Portal tools. So register today and start saving! Questions? Call Customer Service at 469.272.2931 or email Ubilling@cedarhilltx.com.